The error messages of a Wiclax import (Unknown user, Unknown event…), participants missing, duplicated or under the wrong name, and how to fix them.
This article lists the messages a Wiclax import can return, and the most common gaps between Miles Republic and Wiclax, with their cause and how to fix them.
When an import fails, Miles Republic answers Wiclax with one of the messages below, in English.
Unknown user
Miles Republic does not recognise the credentials, or the edition's Wiclax access is turned off.
Check that the switch to the right of Wiclax Credentials is on. If it is, have the user and the API key copied again with the Copy buttons: the key is entered on its own, with no space or word added in front.
Each edition has its own credentials: those of a previous edition do not work.
Missing authentication headers
The user name or the API key is missing. Your timekeeper must fill in Nom d'utilisateur (user name) and Mot de passe - Clé API (password - API key) in the Wiclax import window.
Invalid event ID
Wiclax asked for a race with an invalid ID. Have the race list refreshed in the Wiclax import window, then the race selected again.
Unknown event
The requested race does not exist in the edition of these credentials: it was archived or deleted since the last import, or it belongs to another edition. Have the race list refreshed in Wiclax.
A race is missing from the Wiclax list
Only the edition's non-archived races are listed. Also check that your timekeeper uses the credentials of the right edition.
A participant does not appear in Wiclax
With Miles Republic assigns the bibs, a participant is only sent once their bib is assigned: assign it, then have the import run again.
Only confirmed registrations are sent (paid, manually paid or free). A team member whose bib overflows the chosen team format is not sent either.
No participant appears for a race
With Miles Republic assigns the bibs, a race with no bib assigned yet sends no one, for example before bib pickup. If your timekeeper numbers the bibs, choose Wiclax assigns the bibs before the first import.
A bib shows old data, or another participant's name
The Mettre à jour les données des dossards existants box (update the data of existing bibs) was not ticked during the import: Wiclax kept the data it already had for that number. Have the import run again with the box ticked.
Participants' licence or PPS does not appear in Wiclax
The Licence / PPS field was not mapped onto a column during the import. Your timekeeper maps it onto the licence column with Associer les données (map the data), then runs the import again.
A PPS only arrives through this field: it is never sent in Wiclax's licence field.
A participant appears twice, or an old number stays in Wiclax
Wiclax identifies a participant by bib number and never deletes anything. If a bib changed in Miles Republic after an import (new assignment, team format change, change of Who assigns the bibs?), the new number is added and the old one stays.
Your timekeeper must delete the old number by hand in Wiclax.
The message Unable to load Wiclax credentials appears in Miles Republic
Your account does not manage this edition. Ask the edition's organizer to give you access, then reload the page.
Results do not appear in Miles Republic
This is expected: the integration only works one way. Wiclax reads your participants, but results do not come back to Miles Republic.